Shipping Policy

Fulfillment

BAY CATERING EQUIPMENT SOLUTIONS LTD primarily supplies digital goods through bayequipmentequip.com. Physical shipping may not apply unless explicitly offered on a product page.

Company 12803862, 12 Pencarrow Road, Paignton, Devon, United Kingdom, TQ3 3FS. Contact info@bayequipmentequip.com.

Delivery of digital products

Digital packs are typically delivered by download link or on-site fulfilment through our cart provider after successful payment.

You are responsible for storing downloaded files and maintaining backups.

If physical shipping applies

Where physical items are offered, estimated dispatch and carrier information will be shown at checkout or in your order confirmation.

Risk of loss passes according to carrier terms and applicable consumer regulations.

International

Deliveries outside the UK—if available—may be subject to customs duties and delays beyond our control.

Undelivered orders

If you do not receive expected digital access within a reasonable time, contact us with proof of purchase so we can investigate.

Packaging and environmental considerations

Minimal packaging is used for digital deliveries. For physical items, we choose recyclable or low-waste options where practical and compatible with protection requirements.

Carriers and proof of delivery

Named carriers, where used, are selected for reliability. Proof of delivery may be GPS or signature-based. Disputes over delivery should be raised within seven days of the stated delivery window.

Damaged on arrival

Photograph outer and inner packaging before opening where external damage is visible. Retain packaging until the carrier investigation concludes if required.

Insurance and high-value shipments

High-value physical shipments may be insured to declared value limits. Declare accurate values; claims may be capped at purchase price excluding consequential loss.

Claims adjusters may require photographs, serial identifiers, and proof of damage in transit rather than subjective descriptions alone.

Order cut-off times and seasonal pressure

During promotional periods, dispatch estimates may shift. Published cut-off times for same-day or next-day handling are indicative and may slip if carriers impose limits.

If a delay affects a statutory deadline you rely upon, notify us immediately with your order reference so we can escalate within carrier networks where possible.

Digital entitlement re-sends

If download links expire for security reasons, we may re-issue access after verifying payment and identity proportionate to fraud risk.

Bulk corporate orders may receive controlled distribution packs; misuse can trigger licence review under our Terms.

Carbon-aware logistics (where physical post exists)

We favour consolidated dispatch and carrier programmes promoting lower-emission last-mile options where available in your postcode.

You may select slower services where offered because consolidated routes often reduce per-parcel impact.

Address validation and failed delivery

Incorrect postcodes or missing flat numbers frequently cause failed delivery. Automated validation at checkout reduces but cannot eliminate errors.

Re-delivery charges may apply where carriers bill us for second attempts attributable to customer-supplied data.

Export controls and dual-use awareness

Some jurisdictions restrict export of certain physical goods or encrypted media. You warrant that importing our products to your location is lawful.

We may refuse fulfilment where sanctions lists, embargoes, or end-user restrictions apply.